NEED HELP?

JB HiFi eGift Card Support

  • The $20 bonus JB HiFi eGift Card terms and conditions can be viewed here
  • You can use your bonus gift card online or in store at any Australian JB HiFi
  • If you have trouble using your gift card, please contact JB HiFi for support

For help with processing your claim, please contact PacificConsumer@nortonlifelock.com – please note that there will be a delay in responses during public holidays (2 days, NSW time). Thank you for your patience.

NortonLifeLock™ support is always free of charge.

There are many unofficial support providers pretending to be part of NortonLifeLock™. They may look legitimate but are a scam, and charge fees for product support. The below are the only authorised NortonLifeLock™ support channels, and are always free of charge.

Redemption Support

If you:

  • Have a question about how to use the NortonLifeLock™ Online Redemption Centre that is not covered in Frequently Asked Questions, OR
  • Have a query about the status of your claim, OR
  • Need to have your licence key checked, OR
  • Need to update any of the contact details you entered for your claim before we process your payment

You can contact the NortonLifeLock™ Promotions Help Desk by sending an email to: PacificConsumer@nortonlifelock.com.

Emails will be answered within two business days (NSW time).

Please note that the inbox is not monitored during public holidays, and there will be a delay in response times. Thank you for your patience.

When contacting the Help Desk please provide the following reference information:

  • your product key
  • your claim confirmation number (if known)
  • the promotion, in this case please mention JB Hi-Fi NMS & Attach eGift Card Offer

If you received an error message whilst attempting to claim, please contact the NortonLifeLock™ promotion helpdesk PacificConsumer@nortonlifelock.com

Please note that Product Support cannot assist with claim or redemption issues, please contact the NortonLifeLock™ promotion helpdesk PacificConsumer@nortonlifelock.com for offer assistance.

Product Support

If you:

  • Have any Norton product related queries or experiencing technical difficulties, please contact Norton’s FREE 24x7 SUPPORT via the following channels:

* See Terms & Conditions for full details. The offer is open to Australian residents only. Employees of NortonLifeLock and their immediate families, retailers of NortonLifeLock products including retailer staff, agencies or anyone connected with the administration of the promotion are not eligible. Limit of 1 claim per valid full-version product purchased, up to a maximum of 1 claim per person, and 3 claims per household/registered business address. Claims accepted up to the close date of the promotion May 24, 2020. Allow 1-2 weeks for Offier to be processed. Click here for full details.