How To Switch

Follow the steps below to redeem your offer.* Common problems are covered on the Frequently Asked Questions page. Claims must be submitted on or before the promotion close date of May 31, 2025. If you have a question not covered here, email PacificConsumer@nortonlifelock.com for help.

1. To make an online claim

You must first have installed and activated your Norton subscription and have your 12 digit serial number ready.

Note: Activating your product will not automatically register your claim for this offer, you must submit a claim for this offer by following these steps.

2. Find your current serial number

  • Once you have completed your product installation and activation step, you can start your claim process here.
  • Have your serial number ready.
  • Your serial number can be found from within your Norton account.

Norton account - Desktop

Visit https://manage.norton.com and sign in to your account

  • Launch your Norton 360 product
  • Select “open” next to “device security”
  • Top right-hand corner of security screen select “help”
  • In help centre select “About”
  • Capture the 12-digit serial number on screen.

Norton account - Mobile

Visit https://manage.norton.com and sign in to your account on your mobile

  • Open your Norton 360 mobile app
  • Select pop out menu from top left-hand corner.
  • Select “about”
  • Capture the 12-digit “serial number” on screen.


Enter your serial number, and all information as requested. Please ensure all information is entered correctly as any incorrect claims cannot be reversed.


  1. Enter your 12-digit serial number (no dashes, no spaces)
  2. Ensure your country of residence is correct
  3. Click NEXT
  4. Enter your first name, last name, receipt number and store location.
    (click here for example receipt)


  1. Enter your email address carefully as you will receive a confirmation email to confirm your claim submission. Please also take a screenshot of your previous paid security provider portal which clearly shows your email address used and number of days remaining. Email this screenshot to PacificConsumer@nortonlifelock.com and following validation of your Switch claim, the additional days will be added to your Norton account within 4-6 weeks.

    Please Note: Only when you click the SUBMIT button will your claim be registered. You will get a confirmation screen and email with your claim confirmation number. If you don’t get either confirmation screen or email, see How do I know my claim has been received? for next steps.