We will offer the remaining days of your current paid security software subscription when you have purchased, installed and activated your new Norton security product between December 01, 2023 and May 31, 2024 (inclusive).

Only a paid security software subscription from another brand is eligible. Note that this excludes Norton VPN, Norton Utilities. For the avoidance of doubt, all products with the Gen Digital family are ineligible for this promotion. The Gen Digital family comprises of brands including but not limited to Norton, Avast, LifeLock by Norton, Avira, AVG, Reputation Defender by Norton and CCleaner.

After you made your Norton purchase in store, install and activate your product using the same email address you used with your previous paid security software subscription. Then screenshot your previous paid security software subscription portal that displays your email address used (must be the same email connected with your Norton account) and days remaining and email this to us at PacificConsumer@nortonlifelock.com and fill in the claim form online. Following validation of your claim, your additional bonus days will be added to your Norton account within 4-6 weeks.
Note: You must claim within 30 days of activation.

Yes. As part of our validation process, you must use the same email address you used for your previous paid security software subscription for your new Norton account. This email address needs to be visible on the screenshot of your previous paid security software subscription, and the same as per your new Norton account which you will enter in the claim form online.

Yes. You must install and activate your new Norton subscription to allow the bonus days to be added to your account. Please ensure the email address you use for your Norton subscription is the same email address you used for your previous paid security subscription.

After your claim has been validated by our promotions team, you will receive the bonus days added to your Norton account within 4-6 weeks

We will offer up to 365 days to your Norton account, pending your online claim and emailing us your screenshot of your previous paid security software subscription. I.E if you have 90 days remaining from your previous paid security software subscription, then following validation of your claim we will add an additional 90 days to your new activated Norton subscription within 4-6 weeks.

Yes. As part of the online claim to receive bonus days as part of our Switch offer, you need to fill in an online claim form as well as email us at PacificConsumer@nortonlifelock.com a screenshot of your previous paid security software subscription which clearly shows the number of days remaining and your email address your account is linked to. Your email address used must match your new Norton account email and the email you list in the online claim form.

Following validation of your claim, your bonus Norton days will be automatically added to your Norton account within 4-6 weeks from your claim. You may receive an email from our promotions team (PacificConsumer@nortonlifelock.com) requesting further information to validate your claim.

This is our promotions team inbox, and we may contact you requesting more information to complete your claim. Your prompt response allows us to process and validate your claim quickly so you can receive your bonus days shortly after.

To contact support, please check our product support page

You will see a confirmation screen and receive a confirmation email which will advise you’ve processed the claim successfully.

If you haven’t received a confirmation email, but have reached the confirmation screen (after clicking submit), please email PacificConsumer@nortonlifelock.com quoting your receipt/transaction number.

Open the Norton program’s main window and check your Subscription Status/Days Remaining in the bottom left of the screen. If you have successfully activated your product, the total remaining days shown should have updated. If this appears incorrect or less than it should be, your product may not have been activated and your redemption claim will not work. Ensure you’ve followed the installation instructions provided with your 60 day trial.

No. You must install and activate your new Norton subscription to claim the Switch offer. Claims close May 31, 2024 so make sure you have installed your Norton subscription before this date.

If you are having difficulty reaching the Norton Online Redemption Centre via the button on the How to Claim page, type/copy and paste https://claim.norton.com/switch/main/index.php?info=swi0322 into your browser to get to the 1st page of the online system.

The system is very sensitive and your key can be returned as invalid if you type one digit incorrectly.

1. You must enter all 12 digits
2. Make sure you enter each digit exactly as you see it – UPPER CASE letters, and numbers
3. Ask a friend or relative to read the key aloud as you type it
4. Do not confuse the numeral six “6” with the letter “G”, or eight “8” with the letter “B”, etc

When the online claim process is finished, you will see a confirmation screen with your claim receipt number and details as entered. Please note down this receipt number as a reference if you have any queries about your participation in this promotion. You should also receive an email with the same information.

If you did not get the confirmation screen, you may not have clicked the final SUBMIT button and we may not have captured your claim. To check, try going through the process again. If the system accepts your product key again, the original claim was not registered. Please resubmit.

If you did not receive a confirmation email, it may be because your email address was entered incorrectly. Please email us at PacificConsumer@nortonlifelock.com with your serial as a reference, to advise the correct email address and request your confirmation number.

If you have product related or technical problem please contact our Norton support team who can help you free of charge. Details can be found here or see the Need Help page.