Need Help?

For help with processing your claim, please contact and we will get back to you within 2 business days (Australia Eastern Standard Time).

Please note that there will be a delay in responses during public holidays. Thank you for your patience.

Norton support is provided at no additional charge.

There are many unofficial support providers impersonating Norton. They may look legitimate but are a scam, and charge fees for product support. The below are the only authorised Norton support channels, and are provided at no additional charge.

Norton Redemption Support

If you:

You can contact the Promotion Help Desk by sending an email to:

Emails will be answered within two business days (AEST time).

Please note, the inbox is not monitored during public holidays, thank you for your patience.

Product Support

If you:

  • Have any Norton product related queries or experiencing technical difficulties, please contact Norton’s 24x7 SUPPORT via the following channels: