The Norton brand, product and services are part of Gen™ – a global company with a family of consumer cyber safety brands. To learn more you can visit www.gendigital.com

If you have purchased any eligible products from the Eligible Product list below from a participating Australian or New Zealand retail store between November 13, 2023 – February 18, 2024 inclusive, you are eligible to redeem a $20, $30 or $40 cashback (delivered by EFT). Please refer to the below list of Eligible products and Cashback value.

Customers who are eligible for the $40 Cashback can also redeem a bonus Equifax Credit Protect (12-month) promo code at https://www.norton.com/au/creditprotect. Available in Australia only.

Your Norton product will contain a unique 25 digit product key which can be either located inside your packaging, or if you have installed your product it can be found by logging in to your Norton Account.

Step 1 Visit www.manage.norton.com and sign into your account.

Step 2 Select ‘View Devices’ from the 'Device Security' option.

Step 3 Select the device.

Step 4 You will now see the device detail, days remaining and the product key.

You can find the number of days remaining on your current Norton subscription in the top left of your Norton product application as below:

If you have time left on your current subscription, this doesn't mean you have to miss out on the rebate.

To claim the rebate you have to install and activate your new eligible retail product on at least one device between November 13, 2023 to February 18, 2024 inclusive.

Go ahead and install your new Norton product and then submit your claim online. Then contact Norton Customer Support and ask to have the remaining days on your old subscription transferred to the new one.

Please note: If your current Norton subscription is not the same product as your new one, the balance of remaining days may be different when transferred to the new product.

If you are having difficulty redeeming your offer via the home page, please copy/paste this link into your web address bar. https://claim.norton.com/SORC3/main/index.php

The promotion code for this offer is cashback1123

Type the code exactly as you see it, all lower case, no spaces, don’t use the letter "o" instead of zero.

There are two possible reasons for receiving this error message:

1. The code you typed was incorrect. It should be the code shown shown in “What is the Promotion Code I need to use?” above. Please try again, making sure you type the code exactly as you see it, i.e. all lower case, no spaces, don’t use the letter O instead of zero.
2. The offer has closed. The last day to claim the rebate is February 18, 2024 at 11.59pm AWST.

The system is very sensitive and your key can be returned as invalid if you type one digit incorrectly.

1. You must enter all 25 digits
2. Make sure you enter each digit exactly as you see it – UPPER CASE letters, and numbers
3. Only enter 5 digits per box; do not enter any spaces or dashes
4. Ask a friend or relative to read the key aloud as you type it
5. Do not confuse the numeral six “6” with the letter “G”, or eight “8” with the letter “B”, etc

When the online claim process is finished, you will see a confirmation screen with your claim receipt number and details as entered. Please note down this receipt number as a reference if you have any queries about your participation in this promotion. You should also receive an email with the same information.

If you did not get the confirmation screen, you may not have clicked the final SUBMIT button and we may not have captured your claim. To check, try going through the process again. If the system accepts your product key again, the original claim was not registered. Please resubmit.

If you did not receive a confirmation email, it may be because your email address was entered incorrectly. Please email us at PacificConsumer@gendigital.com with your product key as a reference, to advise the correct email address and request your confirmation number.

Please email any updates that need to be made to your claim to PacificConsumer@gendigital.com quoting your product key and claim receipt number.

If you have a question about the status of your cashback claim, please email it to PacificConsumer@gendigital.com, with your product key and claim confirmation number so we can check for you.

Please allow 6 to 10 weeks for your cashback to be processed.

Please ensure you provide accurate details as we are unable to perform a re-transfer if you supply incorrect bank account details.

You will receive your cashback by EFT direct deposit. Please enter your account number correctly, as we cannot reverse any claims that have been processed.

If you have time left on your current Norton subscription, this doesn't mean you have to miss out on the rebate.

To claim the rebate you have to install and activate your new eligible retail product on at least one device between November 13, 2023 to February 18, 2024 inclusive.

Go ahead and install your new Norton product and then submit your claim online. Then contact Norton Customer Support and ask to have the remaining days on your old subscription transferred to the new one.

Please note: If your current Norton subscription is not the same product as your new one, the balance of remaining days may be different when transferred to the new product.

Austman Corp processes the EFT payment on our behalf, and appears as the “Payer”. The description on your transfer may appear as either “PAYMENT” or “Norton CB”. If you have any queries, please contact PacificConsumer@gendigital.com

If you have a technical problem, please contact the Norton support team who can help you free of charge. Details can be found on the “Need Help” page.

Unfortunately, all cashback promotions are bound by legal Terms and Conditions and must be claimed within the stated promotion dates. Therefore, if you have missed out on an older promotion, you cannot redeem it after the promotion close date.