If you have purchased any eligible products from the Eligible Product list below from a participating Australian retail store between September 18, 2023 to March 16, 2025 inclusive, you are eligible to redeem a bonus Equifax Credit Protect (12-month) subscription via promo code (delivered by email). Please refer to the below list of Eligible products.
The bonus Equifax Credit Protect (12-month) subscription offer is only valid for the following eligible products:
- Norton Identity Advisor
- Norton Identity Advisor Plus
- Norton 360 Platinum
- Norton 360 Advanced
- Norton 360 Premium
The eligible products must be purchased from participating Australian retail stores between September 18, 2023 and 16th March. 2025 inclusive. The offer is not valid in conjunction with any other bonus offer(s). For the avoidance of doubt, the offer is not valid for Not For Resale, academic or upgrade purchases, site licenses, purchases online and referral trial subscription from the Norton Store.
You can find the number of days remaining on your current Norton subscription in the bottom left of your Norton product application as below:
If you have time left on your current subscription, this doesn't mean you have to miss out on the offer.
To claim the offer you have to install and activate your new eligible retail product on at least one device between September 18, 2023 to March 16, 2025 inclusive
Go ahead and install your new Norton product and then submit your claim online. Then contact Norton Customer Support and ask to have the remaining days on your old subscription transferred to the new one
Please note: If your current Norton subscription is not the same product as your new one, the balance of remaining days may be different when transferred to the new product.
If you are having difficulty redeeming your offer via the home page, please copy/paste this link into your web address bar. https://claim.norton.com/SORC5/main/index.php?info=equi
The promotion code for this offer is credit0923
Type the code exactly as you see it, all lower case, no spaces, don’t use the letter "o" instead of zero.
Your Norton portal is getting a makeover! Don’t worry you will still have the same great protection, there will just be a new look (user interface).
Once you have successfully submitted your claim, you should see a Confirmation Screen and receive a Confirmation Email to the email address you’ve entered.
Your Confirmation Email will contain your unique Equifax Credit Protect (12-month) subscription code as well as instructions to redeem.
There are two possible reasons for receiving this error message:
- The code you typed was incorrect. It should be the code shown shown in “What is the Promotion Code I need to use?” above. Please try again, making sure you type the code exactly as you see it, i.e. all lower case, no spaces, don’t use the letter O instead of zero.
- The offer has closed. The last day to claim the rebate is March 16, 2025 at 11.59pm AWST.
The system is very sensitive and your key can be returned as invalid if you type one digit incorrectly.
- You must enter all 12 digits
- Make sure you enter each digit exactly as you see it – UPPER CASE letters, and numbers
- Ask a friend or relative to read the key aloud as you type it
- Do not confuse the numeral six “6” with the letter “G”, or eight “8” with the letter “B”, etc
Error: "The serial number you have entered appears to be incorrect"
You may have received this message because you mis-typed your serial number. If you have just one digit wrong, or have a couple of them in the wrong order, you will receive this message. Please refer to “Tips on entering your serial number” above for tips on entering your serial. Otherwise you received this message because you have not completed the installation and activation process for the product; or you may be using the serial number from an older subscription. Please confirm that you have activated your new product before you try entering the serial number again. To confirm activation of a new Norton product, open the Norton program’s main window and check your Subscription Status/Days remaining at the bottom of the screen.Error: “Sorry, the serial number you have entered is not for a product participating in this offer”
You may have received this message because your product is not eligible under this particular offer. Go back to the Home page to check the eligible products for this offer.Error: “Sorry, the serial number you have entered has already been used to claim for this offer”
A serial number can only be used once to make a successful entry for any one promotion. If you are certain you have not submitted a claim before using that serial number, please email your product serial to PacificConsumer@gendigital.com and we will check into it for you.When the online claim process is finished, you will see a confirmation screen with your claim receipt number and details as entered. Please note down this receipt number as a reference if you have any queries about your participation in this promotion. You should also receive an email with the same information.
If you did not get the confirmation screen, you may not have clicked the final SUBMIT button and we may not have captured your claim. To check, try going through the process again. If the system accepts your serial number again, the original claim was not registered. Please resubmit.
If you did not receive a confirmation email, it may be because your email address was entered incorrectly. Please email us at PacificConsumer@gendigital.com with your serial as a reference, to advise the correct email address and request your confirmation number.
Please email any updates that need to be made to your claim to PacificConsumer@gendigital.com quoting your serial number and claim receipt number.
If you have a question about the status of your offer claim, please email it to PacificConsumer@gendigital.com, with your serial number and claim confirmation number so we can check for you.
Please allow up to 8 weeks for your claim to be processed.
Once the claim is processed you will get an email with your unique Equifax Credit Protect (12-month) promo code and instructions on how to redeem it.
Please ensure you provide accurate details as we are unable to re-supply a code if you provide an incorrect email address.
You will receive your Equifax Credit Protect (12-month) promo code by email. Please enter your email address correctly, as we cannot reverse or resupply any claims that have been processed.
If you have successfully installed and activated your Norton product and completed your claim correctly (you should see a confirmation screen after you submit your claim) you will receive your Equifax Credit Protect (12-month) promo code to your email within 8 weeks.
Once you have received your Equifax Credit Protect (12-month) promo code, please go to the dedicated URL https://www.equifax.com.au/nortonoffer and simply click the "Subscribe now" to get started. Follow the directions on the screen to activate your product. Please keep your Equifax Credit Protect (12-month) promo code handy as this will need to be entered on the checkout page at the end of the registration process. The terms and conditions for use of the Equifax Credit Protect (12-month) promo code are bound by Equifax. You can view T&Cs for usage at:https://www.equifax.com.au/credit-identity-terms
This is our promotions team inbox, and we may contact you requesting more information to complete your claim. Your prompt response allows us to process and validate your claim quickly so you can receive your Equifax promo code shortly after.
If you haven’t received a confirmation email but have reached the confirmation screen (after clicking submit), please email PacificConsumer@gendigital.com quoting your receipt/transaction number.
You can still redeem the Equifax Credit Protect (12-month) promo code, but you will need to re-register with Equifax and create a new account using a different email address (that is not currently linked to an Equifax account.)
You need to activate your Norton product before March 16, 2025 in order to be eligible to claim for the Equifax Credit Protect (12-month) promo code offer. Once you receive your Equifax Credit Protect (12-month) promo code, you will need to activate it on the Equifax site https://www.equifax.com.au/nortonoffer by March 29, 2025. For the purpose of these codes, the prefix is 1NRTN. Any codes with prefix 1NRTN not activated by March 29, 2025 will be considered forfeited and cannot be replaced or reissued.
If you have a technical problem related to the Norton product you purchased, please contact the Norton support team who can help you free of charge. Details can be found on the “Need Help” page.
If you are having trouble using your Equifax Credit Protect (12-month) promo code, please contact our Norton Promotions Help Desk at PacificConsumer@gendigital.com as your first point of contact. If the promo code still does not work, please contact Equifax support via online form at https://www.equifax.com.au/contact or call us on 13 8332 (option 2) during business hours.