FAQ

If the retailer you purchased from is not included in the above list or if you have a question about participating retailers, please email PacificConsumer@nortonlifelock.com.

Your Norton product will contain a unique 25 digit product key which can be either located inside your packaging, or if you have installed your product it can be found by logging in to your Norton Account.

Step 1 Visit www.manage.norton.com and sign into your account.

Step 2 Select ‘View Devices’ from the 'Device Security' option.

Step 3 Select the device.

Step 4 You will now see the device detail, days remaining and the product key.

You can find the number of days remaining on your current Norton subscription in the top left of your Norton 360 Premium product application as below

if your subscription status only says ‘Active’, roll your mouse over your profile icon next to your account email and select ‘subscription status’, this will display your current subscription status.

After you have upgraded to Norton 360 Premium successfully, you can check the number of days remaining in your subscription as below, in the top left of your My Norton interface.

If this doesn’t work for you, log in to your Norton account at manage.norton.com. Select the device from this main screen, and it will show you the amount of days remaining underneath.

If you have time left on your current subscription, this doesn't mean you have to miss out on the promotion.

To enter the prize draw, you have to install and activate your new eligible Norton 360 for Gamers product on at least one device between August 30, 2021 to November 14, 2021 inclusive.

Go ahead and install your new Norton product and then submit your entry online. Then contact Norton Customer Support and ask to have the remaining days on your old subscription transferred to the new one.

Please note: If your current Norton subscription is not the same product as your new one, the balance of remaining days may be different when transferred to the new product.

If you are having difficulty submitting a claim to enter the prize draw via the home page, please copy/paste this link into your web address bar. https://claim.norton.com/SORC3/main/index.php

The promotion code for this offer is gamerprize0821

Type the code exactly as you see it, all lower case, no spaces, don’t use the letter "o" instead of zero.

There are two possible reasons for receiving this error message:

1. The code you typed was incorrect. It should be the code shown shown in “What is the Promotion Code I need to use?” above. Please try again, making sure you type the code exactly as you see it, i.e. all lower case, no spaces, don’t use the letter O instead of zero.
2. The offer has closed. The last day to enter the prize draw is Sunday, November 14, 2021 at 11.59pm AEST.

The system is very sensitive and your key can be returned as invalid if you type one digit incorrectly.

1. You must enter all 25 digits
2. Make sure you enter each digit exactly as you see it – UPPER CASE letters, and numbers
3. Only enter 5 digits per box; do not enter any spaces or dashes
4. Ask a friend or relative to read the key aloud as you type it
5. Do not confuse the numeral six “6” with the letter “G”, or eight “8” with the letter “B”, etc

When the online entry process is finished, you will see a confirmation screen with your entry receipt number and details as entered. Please note down this receipt number as a reference if you have any queries about your participation in this promotion. You should also receive an email with the same information.

If you did not get the confirmation screen, you may not have clicked the final SUBMIT button and we may not have captured your entry. To check, try going through the process again. If the system accepts your product key again, the original entry was not registered. Please resubmit.

If you did not receive a confirmation email, it may be because your email address was entered incorrectly. Please email us at PacificConsumer@nortonlifelock.com with your product key as a reference, to advise the correct email address and request your confirmation number.

Please email any updates that need to be made to your entry to PacificConsumer@nortonlifelock.com quoting your product key and entry receipt number.

The prize draw will be conducted by Anisimoff Legal at 2pm AEDST on 17th November, 2021, in the presence of an independent scrutineer. The draw will take place at their offices located at Erina Plaza, Suite 5, 210 The Central Coast Highway Erina NSW 2250.

You will be contacted via email within 24 hours of the prize draw by Anisimoff Legal.

You will have 3 months to claim your prize before your entry is forfeited or deemed invalid. A draw for unclaimed prizes may take place on 18 February 2022 at the same time and place of the original draw.

Your prize will be sent to you via Australia Post, and The Promoter will provide you with tracking details. You will be required to provide a delivery address to Anisimoff Legal when you are notified you are a winner.

If you have a question about the status of your entry, please email it to PacificConsumer@nortonlifelock.com, with your product key and entry confirmation number so we can check for you.

If you have a technical problem, please contact the Norton support team who can help you free of charge. Details can be found on the “Get Help” page.