How To Claim

Follow the steps below to redeem your offer.* Common problems are covered on the Frequently Asked Questions page. Claims must be submitted on or before the promotion close date of September 30, 2024. If you have a question not covered here, email PacificConsumer@gendigital.com for help.

1. To make an online claim

You must first have installed and activated your Norton trial subscription and have your 12-digit serial number and receipt number ready.

Note: Activating your product will not automatically register your claim for this offer, you must submit a claim for this offer by following these steps.

2. Find your current serial number

  • Once you have completed your product installation and activation step, you can start your claim process here for the bonus JB Hi-Fi eGift card.
  • Have your serial number ready.
  • Your serial number can be found from within your Norton account.

Norton account - Desktop Browser

Visit https://manage.norton.com and sign in to your account.

  • Click “My Account” in the top right-hand corner.
  • Then select "My Subscriptions".
  • Capture the 12-digit serial number.

Norton account - Desktop App

  • Open the Norton 360 desktop app.
  • Select the icon with your email address in the bottom left-hand corner.
  • Capture the 12-digit serial number.

Norton account - Mobile App

  • Open your Norton 360 desktop app.
  • Tap the pop out menu from top left-hand corner.
  • Tap “Settings”.
  • Tap “About”.
  • Capture the 12-digit serial number.

Enter your serial number, and all information as requested. Please ensure all information is entered correctly as any incorrect claims cannot be reversed.


  1. Enter your 12-digit serial number (no dashes, no spaces).
  2. Ensure your country of residence is correct.
  3. Click NEXT.


  1. Enter your first name, last name, receipt number and store location.
    (click here for example receipt)
  2. Enter your email address carefully as you will receive a confirmation email to confirm your claim submission. After your claim has been validated, you will receive your JB Hi-Fi eGift Card by email within 8 weeks.

Please Note: Only when you click the SUBMIT button will your claim be registered. You will get a confirmation screen and email with your claim confirmation number. If you don’t get either confirmation screen or email, see How do I know my claim has been received? for next steps.