How To Claim

Follow the steps below to claim your cashback. Common questions and problems are covered on the Frequently Asked Questions page. Claims must be submitted before the claim submission close date of 30 September 2023 (11:59 PM BST). If you have a question not covered here, contact us at support.norton.com

1. Check your subscription status

Make sure you have downloaded and installed and activated the eligible Norton product subscription on at least one device by registering entering the 25-digit product key during the setup process, between 17 August 2023 and 07 September 2023 inclusive.

Eligible Subscriptions and their corresponding Cashback:

  • £10.00 for Norton AntiVirus Plus (1 device, 1-year, full version)
  • £10.00 for Norton 360 Standard (1 device, 1-year, full version)
  • £15.00 for Norton 360 Deluxe (5 devices, 1-year, full version)
  • £20.00 for Norton 360 Advanced (10 devices, 1-year, full version)

The eligible subscriptions must be purchased on uk.Norton.com between 17 August 2023 and 07 September 2023 inclusive. The promotion is only valid for the first-time purchase of an eligible subscription. It is not valid with Free Trial, Not-for-Resale, academic or upgrade purchases, purchases from a third party (e.g. from a retail store), or OEM versions pre-installed on a newly purchased PC or laptop. The promotion is not valid with any other rebate or bonus offer(s).

Note: Downloading and installing your eligible subscription will not automatically register your claim for this offer. You must then also submit a claim for this promotion on this online portal by following these steps.

2. Find your current product key

Your product key can be found on your order confirmation email in the details of your order.

Step 1 Visit www.my.norton.com and sign into your account.

Step 2 Select ‘Manage My Subscriptions’ tab from the profile icon

 

Step 3 Under the eligible subscription’s name, you will see the product key.

3. Click the “Claim Now” button


  1. Enter the promotion code cashback2023
  2. Select your country of residence from the drop down (this promotion is only available for the resident of the UK)
  3. Click NEXT


  1. Enter your 25-digit product key (no dashes or spaces)
  2. Click NEXT (The system will then check your product key is for an eligible Norton subscription downloaded and installed between the promotion dates.) See “Tips on entering your product key” on our FAQ page for detailed instructions.
  3. Select your Norton promotion. You will receive your cashback by wire transfer to your nominated bank account.
  4. Click NEXT
  5. Complete the requested details for your claim
  6. Click SUBMIT

Please Note: Only when you click the SUBMIT button will your claim be registered. You will get a confirmation screen and email with your claim confirmation number. Once your valid claim has been successfully received you can expect your cashback within 4-6 weeks. If you don’t get either confirmation screen or email, see How do I know my claim has been received? for next steps.