How To Claim

Follow the steps below to redeem your product.* Common problems are covered on the Frequently Asked Questions page. If you have a question not covered here, email PacificConsumer@gendigital.com for help.

1. To make an online claim

You must first have installed and activated your Norton Identity Advisor Plus OR Norton 360 Advanced subscription and have your 12-digit serial number and receipt number ready.

Note: Activating your product will not automatically register your claim for this offer, you must submit a claim for this offer by following these steps.

2. Find your current serial number

  • Once you have completed your product installation and activation step, you can start your claim process here for the Equifax Credit Protect promo code.
  • Have your serial number ready.
  • Your serial number can be found from within your Norton account.

Norton account - Desktop

Visit https://manage.norton.com and sign in to your account

  • Launch your Norton 360 product.
  • Click “Open” next to “Device Security”.
  • Click “Help” in the top right-hand corner of the Security window.
  • In Help Centre, select “About”.
  • Capture the 12-digit serial number.

Norton account - Mobile

Visit https://manage.norton.com and sign in to your account on your mobile

  • Open your Norton 360 mobile app.
  • Tap the pop out menu from top left-hand corner.
  • Tap “About”.
  • Capture the 12-digit serial number.


3. Enter your serial number, and all information as requested.

Please ensure all information is entered correctly as any incorrect claims cannot be reversed.


  1. Enter your 12-digit serial number (no dashes, no spaces).
  2. Ensure your country of residence is correct.
  3. Click NEXT.


  1. Enter your first name, last name & email.
  2. Enter your email address carefully as you will receive a confirmation email to confirm your claim submission. After your claim has been validated, you will receive your Equifax Credit Protect promo code by email within 8 weeks.

Please Note: Only when you click the SUBMIT button will your claim be registered. You will get a confirmation screen and email with your claim confirmation number. If you don’t get either confirmation screen or email, see How do I know my claim has been received? for next steps.