For help with processing your claim, please contact us at PacificConsumer@gendigital.com. We will aim to respond within 2 business days (AEST). The mailbox is not monitored during public holidays. Thank you for your patience.
Equifax Support
- Equifax Credit Protect terms can be viewed at https://www.equifax.com.au/credit-identity-terms
- If the promo code still does not work, please contact Equifax support via online form at https://www.equifax.com.au/contact or call Equifax on 13 83 32 (option 2) during business hours.
Norton and Equifax support is provided at no additional charge
There are many unofficial and unverified support providers impersonating Norton and Equifax. They may look legitimate but are a scam, and charge fees for product support. The support channels mentioned on this page are the only authorised Norton and Equifax support channels and we will never charge you additional fees for product or promotion support.
Norton Redemption Support
If you:
- Have read through the Install Guides, and still have queries about your Norton product or the Equifax redemption process
- Have a question about this Norton Promotion that is not covered in Frequently Asked Questions
You can contact the Promotion Help Desk by sending an email to: PacificConsumer@gendigital.com.
Emails will be answered within two business days (AEST time).
Please note, the inbox is not monitored during public holidays, thank you for your patience.
Product Support
If you:
- Have any Norton product related queries or experiencing technical difficulties, please contact Norton’s 24x7 SUPPORT via the following channels:
- Support Page
https://www.norton.com/globalsupport - Norton Community Forum
https://community.norton.com/en
