NortonLifeLock™ support is always free of charge.
There are many unofficial support providers pretending to be part of NortonLifeLock™. They may look legitimate but are a scam, and charge fees for product support. The below are the only authorised NortonLifeLock™ support channels, and are always free of charge.
NortonLifeLock EXTEND Program Support
If you:
- Have a question about the NortonLifeLock EXTEND Program that is not covered in Frequently Asked Questions
You can contact the NortonLifeLock EXTEND Program Help Desk by sending an email to: extend.program@nortonlifelock.com.
Emails will be answered within three business days (AEST time).
Please note that the promotion support inbox is not monitored during public holidays.
Claims can still be submitted, however please be mindful of the delay in email responses.
Product Support
If you:
- Have any Norton product related queries or experiencing technical difficulties, please contact Norton’s FREE 24x7 SUPPORT via the following channels:
- Support Page
https://www.norton.com/globalsupport - Live Chat*
Australia:
https://support.norton.com/sp/en/au/home/current/contact-chat
New Zealand:
https://support.norton.com/sp/en/nz/home/current/contact-chat - Social Media
https://www.facebook.com/NortonAU
https://www.twitter.com/NortonSupport - NortonLifeLock™ Community Forum
https://community.norton.com/en
*Global English only.
NortonLifeLock Inc. is a standalone company dedicated to consumer Cyber Safety.