How to Claim

Follow the steps below to redeem your appropriate rebate.* Common problems are covered on the Frequently Asked Questions page. Claims must be submitted on or before the promotion close date of February 06, 2022.
If you have a question not covered here, email PacificConsumer@nortonlifelock.com for help.

1. Check your subscription status

Make sure you have installed and activated the eligible Norton product on at least one device by registering the 25-digit product key. The products eligible for this offer are:

Eligible products:

  • $20 cashback on Attach and Full Box Norton 360 Premium 2 Devices 1 and 2 Years at all ANZ retailers
  • $20 cashback on Norton Mobile Security 3 Devices only at JB Hifi AU/NZ, Harvey Norman AU and Noel Leeming in NZ
  • $20 cashback on Norton 360 for Mobile 1 Device only at Harvey Norman AU/NZ
  • $30 cashback on Attach and Full Box Norton 360 Premium 3 Devices 1 and 2 Years at all ANZ retailers
  • $30 cashback on Attach and Full Box Norton 360 Premium 5 Devices 1,2 and 3 Years at all ANZ retailers
  • $30 cashback on Attach Norton 360 Premium 10 Devices 1 and 3 Years at all ANZ retailers
  • $30 cashback on Attach and Full Box Norton 360 for Gamers 3 Devices only at all ANZ retailers
  • $30 cashback on Norton 360 Deluxe at Costco only

The eligible products must be purchased from participating Australian and New Zealand retail stores between November 08, 2021 and February 06, 2022 inclusive. The offer is not valid in conjunction with any other rebate or bonus offer(s). For the avoidance of doubt, the offer is not valid for Not For Resale, academic or upgrade purchases, site licences, or for purchases online from the Norton Store.

Note: Activating your product will not automatically register your claim for this offer, you must submit a claim for this offer by following these steps.

Find out how to check the product is activated.

2. Find your current product key

Your product key can be found on the lower panel of the installation card (as indicated below)

Step 1 Visit www.manage.norton.com and sign into your account.

Step 2 Select ‘View Devices’ from the 'Device Security' option.

 

Step 3 Select the device.

Step 4 You will now see the device detail, days remaining and the product key.

3. Click the “Claim Now” button


  1. Enter the promotion code cashback1121
  2. Select your country of residence from the drop-down
  3. Click NEXT


  1. Enter your 25-digit product key (5 digits per box, no dashes or spaces)
  2. Click NEXT (The system will then check your product key is for an eligible Norton product activated between the promotion dates.) See “Tips on entering your product key” on our FAQ page for detailed instructions.
  3. Select your Norton offer. You will receive your cashback by EFT direct deposit to your nominated bank account.
  4. Click NEXT
  5. Complete the requested details for your claim
  6. Click SUBMIT

Please Note: Only when you click the SUBMIT button will your claim be registered. You will get a confirmation screen and email with your claim confirmation number. Once your valid claim has been successfully received you can expect your cashback within 6-10 weeks. If you don’t get either confirmation screen or email, see How do I know my claim has been received? for next steps.